Delivery and Returns

DELIVERY

***IMPORTANT SHIPPING INFORMATION FOLLOWING DOVER PORT CLOSURE***

ALL standard shipping to mainland Europe, Turkey and Canada has been temporarily suspended due to Dover UK port being closed.  We have therefore removed international standard shipping at checkout but you can still receive shipments via DHL Express as this is an air freight service.  As soon as Dover is re-opened, we shall reinstate standard shipping as an option at checkout.

 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? 

If it is a product we have in stock we aim to deliver to the:

 

UK 

Minimum Spend Delivery Method Delivery Time Cost
Up to £150 Royal Mail Tracked and Signed  2-3 working days £3.95
Orders over £150 DHL Express Delivery Next Day* Free

(*orders must be placed before 2pm for next day delivery)

 

EU

Minimum Spend Delivery Method Delivery Time Cost
Up to £175 Royal Mail Standard Shipping 4-8 working days £8
Orders over £175 DHL Express Delivery 1-3 working days £4
Orders over £225 DHL Express Delivery 1-3 working days Free

 

ROW

Minimum Spend Delivery Method Delivery Time Cost
Up to £175 Royal Mail Standard Shipping 10-20 working days £9.99
Up to £175 DHL Express Delivery 1-4 working days £19.95
Orders over £175 DHL Express Delivery 1-4 working days £7
Orders over £250 DHL Express Delivery 1-4 working days Free


All other delivery charges are calculated by both weight and location. Shipping will be calculated in the cart.

We’ll let you know when we’ve sent your goods to you and give you the tracking details over email.

Delivery dates are approximations and as such time shall not be of the essence for delivery. Therefore whilst we shall endeavour to meet delivery dates where possible no liability can be attributed to Admiral Clothing Co if delivery dates are not adhered to.

 

PARCELS IN TRANSIT

If you do not receive your parcel within the specified delivery time, you can track your delivery using the information provided in the dispatch notification email you received from us. If you need further help or assistance, please contact our Customer Service team by phone or email. Please allow sufficient time to investigate before requesting we refund goods. For delivery outside of the UK and Europe this may require additional time for us to investigate.

 

CAN I REQUEST DELIVERY TO A DIFFERENT ADDRESS?
Yes. When you place your order, simply fill in the ‘Delivery Address’ fields and your order will be quickly and securely dispatched to the address you specify.
 
I’VE RECEIVED MY DELIVERY, BUT IT ISN’T WHAT I ORDERED.
Very occasionally we make mistakes. If you haven’t got what you ordered, then please contact us at customerservices@admiralsportinggoods.com and we’ll look into it straight away and help resolve the problem.

 

RETURNS

RETURNS AND EXCHANGE POLICY
Returning Items - Products must be returned within 14 days.
Please bear in mind that it is only possible for us to accept items that are returned in their original state.
The products may not show signs of wear. The same conditions apply to reduced price items.
Specific stipulations apply for personalised products, because these products are exclusively created for you. We, therefore, do not accept returns, except if there is a product fault.
 
CAN I EXCHANGE AN ITEM?
Exchanging products is not possible due to technical reasons. Please place a new order in the Admiral Sporting Goods Co. shop.

 

HOW DO I RETURN GOODS?
Due to the nature of our products, we cannot accept the return of goods that have been worn or used. However, if you find that your purchase is faulty, we are happy to accept returns.
Ensure you package your return suitably to prevent any damage to the items as all goods will be inspected on receipt.

Send your goods to the address below including the RETURNS FORM. We will process your return within 14 days of receiving and conducting a quality check on the products.

If you are having any issues you can reach our customer service via Email customerservices@admiralsportinggoods.com

 

RETURN FORMS

Please fill out a RETURNS FORM with any returned packages. We cannot process any returns that do not include a RETURNS FORM

---> RETURNS FORM LINK <--- 

 

RETURN ADDRESS

Please address return parcels clearly stating your returns reference to:
Returns Department, Admiral Sporting Goods, J & S House, Unit A, Denton Drive, Northwich, Cheshire, UK, CW9 7LU

 

REFUNDS

Refunds are completed within 14 days after receiving and conducting a quality check of your returned goods.

Paying by credit/debit card:

The amount will be credited to your credit/debit card account

 

FURTHER QUESTIONS

If you have any other questions please contact our customer service team on 01606359100